Orders
are processed within 1 business day and fulfilled to most US addresses within 5
business days. We always provide tracking information, so you know exactly
when to expect the delivery of your products.
We
do not provide international shipping, international customers purchasing from
the USA website need to provide a physical U.S.A. address.
Your
order must be received and clear credit authorization by 3:00 p.m. EST or your
order may not be processed until the following business day. Business days are
Monday-Friday, excluding observed holidays within the United States.
30
DAY MONEY-BACK GUARANTEES
If
you are not satisfied with an item that you have purchased, you may return the
item within 30 days from the order date for a full refund of the purchase
price, minus the shipping, handling, gift wrap, or other charges.
All
formulas returned must be available to resell. Merchandise may not be returned
if it has been opened, damaged, or price marked. Refrigerated merchandise is
non-returnable and non-refundable.
DAMAGED
or OPENED boxes must be reported to PCOSKEY® IMMEDIATELY after being delivered.
Please take PICTURES of the damaged box. Pictures should include contents in
the box, any damaged or broken products, interior of the original box, packing
material, shipping label with the tracking number and dimensions of the box
(found on the bottom of the box).
SHORTAGES
in undamaged or unopened boxes must be reported within 5 business days.
PCOSKEY® will immediately start an investigation to resolve the shortage as
soon as possible.
Simply
email us at [email protected] to get in touch with our team.